At Prestige Power, we offer free shipping Australia-wide on most orders, and the vast majority ship free with nothing further needed. Now and then, a delivery to a rural or remote area falls outside standard freight and there may be an additional charge. This can sometimes involve a tailgate, though a tailgate on its own is usually still free, it really depends on the area. If a charge does apply to your order, we'll always contact you with a quote before dispatch, and you'll never be charged extra without your approval.
ORDER CONFIRMATION
Once you place your order, you'll receive an order confirmation email confirming we've received your purchase. A pre-authorisation is placed on your card at this point, and we'll then verify product availability and begin processing your order. Your card is only charged once the item is confirmed available to ship. If an item isn't available, the pre-authorisation is voided and we'll be in touch.
If an item is temporarily out of stock or unavailable, we'll contact you as soon as possible to talk through your options: wait until it's back in stock, choose a suitable alternative or receive a full refund. Nothing changes without your approval.
ORDER PROCESSING & DELIVERY
Most in-stock orders are processed within 1-3 business days, though this can vary depending on the product. Orders placed after 2pm AEST begin processing the next business day. Once your order leaves the warehouse, transit is usually 2-7 business days depending on your location.
Your order is delivered to an accessible place at ground level at your delivery address. For larger items, please make sure the delivery location can be reached by a freight vehicle. If you'd like help with positioning, installation or assembly, just ask and we can arrange a separate quote.
We ship with trusted carriers including TNT, TasFreight, TFMX, XFM and others. Once your order is dispatched, you'll receive a shipping confirmation email with your tracking information. Please allow up to 24 hours for tracking to update after the carrier collects your shipment.
RURAL & REMOTE DELIVERIES
Free shipping covers the vast majority of deliveries, including large and heavy items like generators. Just occasionally, a delivery to a rural or remote area falls outside standard freight limits and may attract an additional charge. Whether that happens depends on the item and your location, so we confirm it with you per order rather than guessing.
There's almost always a free option: delivery to your nearest freight depot for collection, or to a commercial address with a forklift on site, both ship free. If your order is affected, we'll contact you with a freight quote before dispatch. You can then approve the cost, choose free collection from your nearest depot instead or cancel for a full refund. You'll never be charged extra without your approval.
AUSTRALIAN ORDERS ONLY
We ship within Australia only and don't offer international shipping. Our products are designed and certified for Australian 240V power systems and aren't certified for use on other electrical standards, so we're unable to accept orders for delivery outside Australia.
DELIVERY DELAYS
We aim to deliver every order as quickly as possible, but occasional delays can happen for reasons outside our control, such as severe weather, high freight volumes, public holidays or carrier delays. If your order is delayed, we'll keep you informed and update you whenever we can.
DAMAGED OR MISSING DELIVERIES
Please inspect your delivery on arrival. If you notice any damage, note it when signing for the delivery and take photos. Send the photos to hello@prestigepower.com.au with your order details so we can help resolve it quickly. If an order hasn't arrived as expected, contact us and we'll trace it for you.
QUESTIONS?
If you have any questions about shipping or delivery before placing your order, please get in touch. We're always happy to help you choose the most suitable delivery option.
Phone: 1300 627 685
Email: hello@prestigepower.com.au